There are many brands that are providing biometric products worldwide. The products have a lot in common in terms of their installation process, in terms of connecting hardware to the software. After a few training sessions, one would realize that from the delivery of the machines to employee enrolments, the processes are similar at large.
At Secureye, we believe in helping our users and the users using biometric products from other competing brands. We receive hundreds of calls every day asking us to guide through the installation, configuration, and enrolment processes. We sat together and decided to do a post educating the users on how to fix things on their own.
The first question, when we pick up the phone in our customer cell, we face is how to connect the Biometric Machines with the software.
Our (Secureye’s) process differs a bit from the other biometric configuration processes. As we know the best of our process, let's show you how to.
Step 1: Open the package and install the hardware first. Then fetch out a disc with the name "Onetime Software."
The software is stored in the disc. Install it on your
computer screen.
Step 2: Open the software by double-clicking on the folder as shown
in the following snapshots.
Step 3: Go to Device setting. Click on the "device."
Step 4: As soon as you click on "device", device master
opens. The device master requires some general information and communication information. The box with a red star is mandatory details to fill in.
The pop up also has a description of each box name. It
explains what piece of information needs to fill in. Boxes like code, IP
address category, communication port, and status.
Step 5:
To check the device status is very important. In our software, there are three color bands: green, red, and yellow as you can see in the
screenshot below.
After you filled in all the information required, only one of
those three bars will appear. If the green bar appears, it means that the
connection was successful. Red means connection failed. Yellow means you were
offline.
If the red bar appears, go back and check if you filled up
all the boxes properly.
